Returns policy
RETURNS
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In order to return your order you must contact us via our Contact Us page or by emailing hello@lattafa-usa.com to obtain an RMA.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for a full refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will receive a full refund less any shipping costs.
Return shipping costs are the responsibility of the buyer unless we have made a mistake with your order whereby we will cover return costs.
You'll also need the receipt or proof of purchase.
Please note that returns will need to be sent to the following address:
Lattafa USA, 55 Gilpin Avenue, Hauppauge, NY, 11788, United States
You can always contact us for any return questions at hello@lattafa-usa.com.
Please be aware that we regretfully do not accept returns from Canada due to the logistics issues and costs involved in international shipping.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned such as personal care goods (for example skincare and health beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Undelivered Items
Shipping costs are non-refundable for undelivered, returned or unclaimed parcels unless we made an error.
Non-Refundable Goods
We do not offer refunds or exchanges for skincare or healthcare items due to health reasons.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If your return is not approved we will provide a detailed response advising the reason.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@lattafa-usa.com.